Grant Vortex Combi 36 leaking fault

Hi Folks,

I have a  Grant Vortex, which is an oil combi boiler model 36 (external). We were quite satisfied with it, but ;ast week we realized that it is leaking, there is a pretty big puddle of water in the basement under the boiler. Any idea what may be an issue and can I return my boiler as it is 4 years old, and warranty is 5 years on this model?

Best Regards

Thomas

Hi Thomas,

From your description is looks like it is a pinhole leak within the water jacket. For 4 year old model it would be associated with a system fault- not a boiler fault. If that is the case your boiler would fall under warranty claim. In your position I would simply replace water jacket, clean the boiler using some experienced boiler specialist rather than claim a warranty. It will take an hour and doesn’t cost that much